Authentication for call centers
Streamline calls, reduce operational costs
Call centers should help customers, not criminals. Make customer verification easier and stronger.
Asking customers the name of the street they lived on as a child is not a very secure way of verifying someone’s identity. Not only is this information relatively easy for criminals to figure out and use for account takeover, this process is cumbersome for everyone. Customers forget the answers. Information has to be updated. And customer service agents spend extra time on the phone.
Phase out know-your-customer (KYC) questions, which cybercriminals can beat
Improve user experience with a streamlined and more secure customer authentication process
Save minutes off the call handling time, resulting in real cost savings
Easily integrate with any call center software and mobile apps
How it works
User calls customer service; agent enters user's customer account number and triggers a notification on user's registered smartphone
User verifies identity with fingerprint or facial scan and is authenticated
Agent is granted access to customer account